Property Management

Team Leaders:  

Rob Grant                                       Laura Shooter
Principal Licensee                          Sales & Marketing Consultant &

Senior Property Manager            Joint Property Manager 

                                            
sales@grantsrealestate.com.au              sales@grantsrealestate.com.au
07 3351 4444                                                07 3351 4444 
0408 720 002                                                0413 396 229 

Why Should I Choose Grants? 

Good Question. 

What sets Grants apart from the others is that we are always aiming to provide the best quality service to our clients.  We go the extra mile to make your experience as a Landlord as enjoyable as possible.  Examples of our office policies are listed below. 

 

·         We will GUARANTEE YOUR RENT. 

We feel so strongly about landlord protection insurance at Grants that, if you take out insurance through one of our recommended insurers, we will guarantee you rent.  So if you loose rent from a defaulting tenant, we will continue to pay you rent into your account so you are not out of pocket.  We will then put the claim into your insurance company on you behalf.  When the money comes back in from the insurer, this will be reimbursed to us.  We will also cover any difference in rental payments that the insurer won’t pay.  So if you lost 5 weeks rent and your insurance company will only pay you for 3 of those weeks, we’ll pay the extra 2.  As part of our job as property managers we have to ensure a steady rental income for our landlords… this is something we are prepared to guarantee. 

• Periodic Inspections- we insist on conducting the MAXIMUM number of inspections as allowed by legislation. 

Inspections conducted at 6 weeks, then 3 monthly thereafter, with a written report provided to the owner. This is the maximum allowed by the Residential Tenancies Act 1994. Comprehensive photos of the property are taken at tenant entry and exit (at no cost to the landlord), to complement the Entry and Exit condition reports. All maintenance issues are responded to promptly and the landlord is contacted with the details as soon as possible.

 

·         Rent Arrears- we conduct DAILY arrears checks.  Tenants receive a courtesy call after 3 days to maintain a cooperative relationship. 

Daily arrears checks are done, with prompt advice to the landlord if it appears that a problem may be developing. If the rent is overdue 2 or 3 days we give the tenant a courtesy call. If it gets to 7 days, a Notice to Remedy Breach is given as per the Residential Tenancies Act.

 

·         We have an exceptional 100% Occupancy Rate!

Prompt notice is given to the landlord as soon as we know when the tenant is vacating, and a marketing strategy is put into place as soon as the vacating date is received.  In addition to our standard marketing program, we contact our database of potential tenants to try to locate the best tenant for the property.  We often provide the landlord with 3 or more fully processed, quality applications.

We also try to complete the exit condition report with the tenant present, to minimise the chance of dispute over the condition of the property. We contact the tenant and give them the opportunity to attend.

 

·         WE PAY for all advertising costs involved in locating new tenants. 

To uphold our impressive low vacancy rates, we pick up the cost for all the advertising required in locating a new tenant.  This usually involves listing the property on realestate.com.au, grantsrealestate.com.au, a window presentation & Courier Mail and local newspaper advertising if required. 

 

·         FREE Small Claims Tribunal representation should the need arise.

We, as Real Estate agents, have a duty to protect your rights as a landlord under the Residential Tenancies Act.  We will also represent you at any Small Claims Tribunal when necessary, free of charge to you.  As part of our detailed systems, all information and correspondence is documented to protect both our rights. This diarising is passable in court as evidence; therefore we take care in our documentation.  Fortunately we very rarely have to attend the Small Claims Tribunal. 

 

·         We GUARANTEE OUR SERVICE!

We are so confident that you will be thrilled with our high level of professional service that we guarantee it!  If you are not completely satisfied with our management services after you first 3 months with us, we will refund you the management fees charged to you in that 3 months, no questions asked! And if you can find another Agency that can match our services, we will MATCH their FEE!!

 

We are experienced. 

The Grants Property Management team is lead by:

ROB GRANT -Principal Licensee  

                      Rob Grant completed his studies for a Real Estate Agency Principals Licence whilst working for the Queensland Government in the early 70’s. 

The ensuing 30 odd years have been property related…

Finance (public company)-                    

From residential houses to land subdivision, commercial and high-rise apartments.    

Sales & Leasing (international company)-

Retail, industrial, commercial, residential- either existing stock or design & construct. 

Development & Ownership-

Varying from the first investment house in the 70’s to the 1300 Samford Rd, Ferny Grove development in the 90’s.   

A fully Licensed Real Estate Agent since 1984 and an active member of the REIQ. 

 

Laura Shooter - Property Manager / Salesperon

                        After completing her salesperson certificate and Business administration certificate 4, Laura went on to complete an additional 10 Property Management Courses leaving only a few subjects left to obtain her full Real Estate Principals License. 

Don’t take our word for it!

“I chose grants initially because of their good name in the area, and their reasonable management costs.  In the past four years I have had good tenants, regular inspections and a fantastic 100% occupancy rate.  They have kept the tenants very happy and myself informed.  Good friendly and reliable service.  I recommend them highly and look forward to a long and successful association with them.” 
Rob Thomas 

 

“We have always found 'Grants' to be exceptionally helpful, reliable and offer only honest opinions and advice.  We have sold one property using Grants Real Estate and were more than satisfied with the outcome.  We are currently using Grants Real Estate as Property Managers for our 40 acre property at Samsonvale.  This property is our family home, and Rob and Sarah have always understood our needs as landlords, whilst providing exceptional management to tenants over the past few years.
Jayne and Rod Thomson
jaynethomson@hotmail.com

 

Dear Rob, 

We are thrilled with your service to date.  You are always available and extremely professional in your approach to all our and our tenant's needs.  We truly appreciate that you seem to make every effort to keep our maintenance expenses down and take the time to get a number of quotes, keep previous records and refer to them to ensure we are not outlaying money unnecessarily.  

Our last tenants were exceptional and we are hopeful that the new ones will care for the property as well.

Many thanks for your ongoing support. 
Tony and Rachel Cashin

 

Grants Real Estate has managed my 4 QLD properties since 2001. As a property investor it is comforting to know that I have their professional services to rely on. What impresses me the most is their attention to detail and the personal interest they take in the recruitment and selection or tenants. Living in the UK I am confident that, whatever happens to the real estate market, interest rates, etc etc. 'Grants Real Estate' will be looking after my best interests.  
Geoffrey Blyth
London
England

 

 

Still not convinced?  Email Laura Shooter at sales@grantsrealestate.com.au or phone 07 3351 4444 to arrange a time to meet with one of our Principals so we can answer any questions that you may have.